Library 2.0

I looked at several of the posts in the discovery exercise and found valuable insight in all of them.

The three Icebers to steer away from in Away From Icebergs seem like a no brainer http://www.oclc.org/nextspace/002/2.htm We shouldn't be building "just in case" collections (unless we have a mandate to do it, such as our state documents collection). If our way of doing things is so difficult that we have to train our users, we aren't going to have many users. And avoiding the "come to us" is obvious.

This was reinforced for me watching Joe Jane's presentation at PLA today (thanks Lisa for bringing that up for us!). He also talks about needing to take our services to where people are--chatting, emailing, talking in person or on the phone (we even thought about wandering around in Second Life asking people if they needed answers). It was reassuring to hear him say it's OK to do it badly at first--you will get better!